Opportunity knocks quietly… Pay attention.

27 03 2013

“Opportunity is missed by most people because it is dressed in overalls and looks like work.” ~Thomas A. Edison

 Keeping our head down and doing a quality job every day creates opportunity.  Companies reputations rise and fall based on the effort their employees put in when dealing with customers.  When we did our last storyboard, I told the line staff that they had 6 votes, worth $100,000 each to dedicate towards manager training.  I asked them to use their money (or vote) as if they owned the company.  They had limited resources and needed to get the biggest bang for the buck.  Where did they spend their money?  On customer service… That is, getting our managers the skills they need to serve their customers… the front line employee.  (Aka manager Kumbaya). 

 I know that my “customers” are you directors and managers.  After all, in every coaching session I’m asking you what I should start doing, what I should stop doing, and what resources you need to get the job done.  Don’t forget who your customers are.  Lead by example, and your front-line staff will take that same customer service attitude to their customers, our clients.  J

 This entrepreneur had a good idea, and took the opportunity to serve his customers.  Then Moses came along… 

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Rubes cartoons used with permission. www.rubescartoons.com

 

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