Inspect what you expect

30 05 2013

“Your position never gives you the right to command.  It only imposes on you the duty of so living your life that others can receive your orders without being humiliated.” ~Dag Hammarskjold

 Along those lines, be sure when you give orders (I prefer “make a request”) your orders are very clear.  Ask your staff to repeat back the task as they understand it, and if you sense ambiguity (orders are best given in person, next by phone, and only routine or unambiguous should be given by e-mail if possible), then go over it again.  When the job is done: “Inspect what you expect”.

 If they messed up your orders, it’s most likely your fault for not being sure that they fully understood your expectations.  Take their mistakes (and yours) as a learning experience.   Apologize for the misunderstanding, and take that time to communicate your revised expectations – don’t just do it yourself. 

 Finally, even if frustrated, don’t lose your temper… nobody else wants it!

 Speaking of giving poor orders… 

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Rubes cartoons used with permission. www.rubescartoons.com

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