Over-communication is impossible.

9 12 2013

“The single biggest problem in communication is the illusion that it has taken place.” ~George Bernard Shaw

 How true is that?  For companies going through mergers, the amount of communication needed to have everyone at a level of comfort is “more”.  We can’t communicate enough, and even when we think we’ve over-communicated, something will get missed.  There are assumptions made by both sides about cultural norms and rules, that are just that… assumptions.  So, communicate face-to-face whenever possible (body language will tell you if you’re not getting your point across), and by phone at the least when discussing critical decisions that need to be made. 

 Speaking of Illusion…

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Rubes Cartoons used with permission.  www.rubescartoons.com

 

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