Why is change easier at home?

23 09 2014

“The joy of life comes from our encounters with new experiences, and hence there is no greater joy than to have an endlessly changing horizon, for each day to have a new and different sun.” ~Christopher McCandless

In today’s world, change and evolution are the new norm.  There’s a new smartphone announced every year, and half of the population will trade in a perfectly good phone to have one that is ½ inch wider, and has a few more bells & whistles.  Cars have gone from having maps stuffed in the back map pocket (yes, that’s what that pocket behind the front seats is called) through the Garmin Phase (with the clunky cables everywhere), to almost all new cars having a built-in GPS as a “standard feature”. And yes, these things make people happy.

Why then, when things change at work (presumably for better efficiency, higher quality, customer satisfaction, more features) do some staff have such a hard time accepting the change?  Very few people with a new smartphone say “give me back my old flip-phone” (although my grumpy old uncle does).  Yet, in the office, you’re much more likely to hear “if it ain’t broke…”, or “It never used to be this way”.  Our job, as leaders is to point out the benefits of system enhancements, new phone gizmos, post-phone call surveys, and other bells & whistles that are introduced by leaders.  Explain how change 5.0 is going to make the employee’s life easier, or customer satisfaction higher.  After all, in an age of challenging corporate earnings and more competition in every industry, leaders rarely say “I want to spend this money, even though it’s not necessary.”  (well, those that remain employed don’t do that… J

Speaking of Joy…

joy

Rubes cartoons used with permission. www.rubescartoons.com

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