15 06 2016

“Calm self-confidence is as far from conceit as the desire to earn a decent living is from greed.” ~ Channing Pollock

Our CEO has a good, short story about perspective:  “My kids are self-confident, my neighbors are arrogant”.  That’s important to keep in mind when you’re making judgments about people with only your perspective from which to make that judgment.  Is that person who seems to you like they’re a little abrupt with people actually holding it together way better than most people would, because of all the pressure they are under to perform?

Before you dismiss someone’s shoes as inappropriate, walk a mile in them first.  Sometimes, leaders, we have to make a quick decision, and deal with the consequences.  These decisions will get better with experience.  But whenever you do have the time, or can make it, it’s better to get several perspectives on a problem before pulling the trigger.  That employee who has the shortest talk-time might be presumed to be short with their customers.  But, if you dig a little more, you might find that they are also able to take the most calls per day, and still have a high customer satisfaction rate.  Without looking at their whole situation, you might think that they’re not good at their job, and just too rude.  Once looking, you might have a different view, and even ask them to train their peers on how they manage time so well.

Speaking of self-confidence…


Rubes cartoons used with permission. www.rubescartoons.com




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